Return Policy - BabyListo
We want you to shop with total confidence. That's why we clearly explain how returns work at BabyListo.
Defective, damaged, or incorrect product
If your product arrives with a manufacturing defect, shipping damage, or is different from what you ordered, write to us at contacto@babylisto.com within 72 hours of delivery, attaching clear photos or video of the product and its packaging. This timeframe and evidence are required so we can properly handle your case.
How is it resolved?
Since we work with international suppliers, you do not need to send the product back to us: the cost of international return shipping would exceed the value of the product. With the evidence you share, we handle the case directly with our supplier and offer you, as applicable, a replacement (shipped again within 25 to 45 business days) or a refund through your original payment method.
Change of mind
Since we don't keep local physical inventory, we don't accept returns for a simple change of mind. We recommend carefully reviewing specifications, sizes, and available colors before confirming your purchase.
How to start a return
Write to us at contacto@babylisto.com within 72 hours of receiving your order, including your order number, the reason, and photos or video of the product and its packaging. We'll respond within a maximum of 48 business hours.
Refunds
Approved refunds are processed through the same payment method used for the purchase, within up to 15 business days after approval.